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From emails to orders in just a few minutes: New Penta's AI case study

How can you transform emails, PDFs, scans, and unstructured requests into orders ready for verification? In this case study, we detail New Penta’s digital transformation journey and the project developed with Zero11: an AI solution integrated into business processes that can automatically interpret order requests, recognize customers, products, and quantities, and support customer service in generating pre-orders. A concrete example of AI applied to operations, with measurable results: 70–80% of emails are correctly interpreted, and order processing times have been cut by more than half. Translated with DeepL.com (free version)

18 December 2025