PodcastRewixEpisode 8 · B2B Commerce Talks
Augmented, not replaced, customer service
How agents work alongside an internal copilot and what changes in response times.
31 min · 14 May 2026
What you'll learn
- Suggested replies and human review
- Measuring satisfaction after AI
- Training the team on the new flow
Speakers
- DN
Davide Neri
Customer Success Manager · Rewix
Customer Service
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