WebinarZero11
AI agents in customer service: from pilot to production
How to move a conversational agent from proof of concept to a real customer service operation, with metrics, guardrails and system integration.
58 min · 15 July 2026
What you'll learn
- Which use cases survive production
- How to measure deflection and answer quality
- Guardrails and escalation to human agents
Speakers
- MB
Marco Bianchi
CTO · Zero11
- DN
Davide Neri
Customer Success Manager · Rewix
Customer ServiceAI Agents
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